Frequently Asked Questions
Everything you need to know about shopping with NEC UK
What are your standard delivery times within the UK?
We offer standard delivery within 3-5 working days and next-day delivery for orders placed before 2 PM GMT, Monday through Friday.
What is your return policy for fashion items?
You can return any unworn items with original tags attached within 28 days of purchase for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our brand-specific charts for the best fit.
Do you offer international shipping?
Yes, NEC UK ships to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Klarna for flexible interest-free installments.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your parcel's journey.